We are working with a successful agency in Austin, Texas, to find a Senior IT Support Specialist to join their Information Services team.

About the Role

This role provides advanced help desk support, resolving escalated issues and supporting staff and executives across the agency.

This is a contract position. You will need to be and will be based in Austin, or able to commute to Austin. This position is on-site Monday through Friday.

What You'll Do

• Handle escalated Tier 1 support tickets and manage ticket queues; assist with Tier 2 as needed
• Troubleshoot hardware, software, and office equipment (computers, VoIP phones, mobile devices, printers, conference room tech)
• Set up computers and equipment for new employees; install standard software
• Manage user accounts, logons, permissions, and password resets
• Maintain IT asset inventory and records of support activity
• Guide staff on installation standards and new procedures
• Cross-train to back up other IT team members
• Assist with special projects as needed

What You Bring

• High school diploma or equivalent, plus 5+ years of computer systems support experience (or equivalent combination of education and experience)
• Knowledge of Windows 11, Apple iOS, Microsoft 365, and Active Directory
• Experience supporting web conferencing tools (Teams, Zoom)
• Strong troubleshooting skills and clear communication
• Valid Texas driver's license (or willingness to obtain one within 90 days)

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