This role is ideally based in Austin, TX with ~50% Travel throughout the United States. Though we highly prefer someone in Austin to be part of the core team who can meet in person occasionally when not traveling we are open to a 100% remote employee.

Our client is a well-funded, pre-Series A fast-growing company in the Healthcare Technology / Virtual Care Management space. They expect to be profitable in early 2025 and raise a Series A/B round of funding as well so the time to join the company is now. The compensation package will include base, generous equity, bonus, as well as 100% paid Health insurance, vision, and dental coverage. 

Their solution delivery model involves working closely (in person) with Doctors around the US to manage clinical deployments. This is a multifaceted role that involves aspects of operations, project management, implementation, and customer success.

This is a newly created role, taking over this job from the CEO who knows everything about the company in excruciating detail so you will not find a better partner in success. This is a highly impactful, highly visible role that is intended to be a core member of the team and will offer significant growth opportunities as the company grows and the Customer Experience (CX, Project Management, Customer Service, Services, etc) component of what they do becomes more complex. And though this role is primarily focused on customer operations/deployments, there could be opportunities to take on internal operations responsibilities as well. 

Responsibilities:

• Act as the primary client point of contact for new deployments (MD / Clinical Practitioner offices)
• 50% Travel to client sites to manage new deployments. 
• Once you’ve gotten your hands dirty, and learned the process, build the playbook for deployments/operations and potentially build out a team.
• Understand the insurance billing process and be able to explain it to customers and how to handle denied claims. 
• Meet with every client staff member from administrative to MD’s, learn their roles, and determine what responsibilities they can take on. 
• Enroll patients yourself and gain an understanding of the clinical underpinnings of an enrollment. 
• Own product deck creation and maintenance
• Book travel and hotel accommodations independently. 

Requirements:

• 3-5+ years of fast-paced, external, customer-facing Operations / CX / Implementation experience. 
• Experience with city launches (or similar experiences) would be helpful. 
• Experience working in resource-constrained environments. Doing more with less.
• Hungry and scrappy. Able to independently make things happen without hand-holding.   
• Nimble thinker and problem solver. You can figure things out. 
• An appreciation for the risk/reward of an early-stage startup. Someone who naturally biases towards equity vs guaranteed salary and winning together. (Hence the large salary range as we recognize everyone has different needs)
• Previous clinical or medical background (RN or MD) would be helpful but not required. This can be learned quickly. 
• Science background is appreciated - The ability to pragmatically digest evidence and make decisions based on facts and data
• Ability to travel ~50% in the US.